Great fast service.
Matt came out fixed the furnace quickly. His prices are very reasonable. Highly recommend.
Julia Hilligus
Of course it’s always the worst day for this.
My heat is just keeps shutting off. I have a new furnace that I bought a few years ago. Unfortunately I’m stuck in a hospital bed so can’t do much as far as checking things. I will obviously pay the Sunday premium.
Update:
We are all set. Matt Burt from New Horizons, did come out and knew exactly what he was doing, more so than anyone we have ever dealt with regarding HVAC. Very appreciative to him.
Nick Stefanovic
Penfield NY
I would recommend this business to everyone. We live in a very small house with a furnace located in a very small dirt crawl space.
We ran into a problem before Christmas and the furnace wasn’t working. We called a company that was referred to us by our plumber and all the man did was complain about the situation which I can understand but you shouldn’t be swearing and complaining in front of the homeowners. Anyway it did start working for a short time and he said it would probably be more than $10,000 to get a new furnace and if we called his company tell them not to send him back here. So the day after new year’s I woke up to the house temperature of 64. I called the same company and they sent the same person and all he did was swear and yell and he changed 2 filters in the heat runs and charged us another $200 and said we should get a heat pump which would cost about $15,000. The temp never went up so I went on Home Adviser and the first company that called was New Horizons and the person I spoke to was Matt. He was so nice on the phone and said he didn’t have a problem working in the crawl space and said he’d be out that day to look at it. When Matt saw the furnace he couldn’t believe it. He said he couldn’t believe that the furnace ever worked. He said he’d never seen anything like it and that it was filled with water, had a cracked heat exchanger and was never installed properly to begin with and it was all rusted. He said the first HVAC person that came here twice must have never even looked at the furnace because if he had he would have had to red tag it because it was unsafe and we could have easily died. Anyway he put in a brand new high efficiency furnace and did everything he possibly could to keep the cost down for us because he knew we would have had a very hard time getting anyone else to do the job. He spent 3 hours here the first day he looked at it and waived his fee for that day. I can’t even describe how grateful and happy we are with the job he did for us. The furnace is working great and we feel so much safer in our house now. I know that we could not have possibly gotten any better service from any other company especially under the circumstances of trying to do all this work in small dirt crawl space and still give us the best service and looking out for us by giving us a great price. I would recommend this company and especially Matt to everyone.
Sharon V. Brockport, NY
Our company has been working with Matt for a few years now and I only have great things to say!
He is always there when we need him…seriously he has never failed us when we are in a jam with anything from plumbing to HVAC and the list goes on! He is very thorough and keeps up to date with new and advanced products that make life easier. He is a super hard worker and I HIGHLY RECOMEND him! Matt thank you for all you have done!! We appreciate your hard work and expertise!
Jill Swan
Webster Properties Luxury Living
luxury@websterprop.com
We contacted Matt at New Horizons when we were not able to get in touch with our prior services.
Matt was able to be at our residence in just a couple of hours. I can not say enough good things about the attention he paid to describing the problem we were having with our A/C unit and the thoroughness of his correction of the issue. He fix the problem and his pricing was much better than I could have expected. I have added a reminder to my calendar to call him every year for a furnace and A/C checkup!
Jim McLaughlin- Fairport NY
On Christmas Eve we had a frozen pipe and called several plumbers. Some said they would call us back and never did.
We then called New Horizons and was promised we would get a call back whether or not they were able to help. Not only did we get a quick call back but Matt came over that day to try and prevent our pipe from bursting.
He told us if the pipe burst to call him no matter what the time Unfortunately the next morning (Christmas) our pipe burst at 2am. We turned off the water and…
Kristy and Michael Palotti :: Livonia
We can’t say enough about the wonderful experience we had with Matt replacing our furnace and putting in air conditioning in our double wide home.
Matt was great about staying in contact with us and getting a job done so thoroughly. He talked in layman terms so that we could easily follow along.
He stuck to the time lines he set and worked carefully and efficiently. He went over everything involved when his work was completed.
We would recommend Matt to anyone in need of furnace and…
Lynne & Douglas From
Matt with new horizons has been a huge asset to us at Lake Glen apartments when it comes to any minor/major plumbing issues that have came up.
He always shows up when he says he will, sometimes even sooner! He always takes the time to answers any questions I might have as well explaining possible causes. I would not hesitate to recommend Matt and New Horizons to family and friends.
Andrew Fiduccia :: Lake Glen Apartments
Matt: at new horizons is an excellent plumber and a very nice person to work with.
He show’s up on time and finishes in the amount of time he said the job will take. Fully explains all that he did before leaving. No surprise add on’s charges only what was quoted. leaves a clean work area when finished.
I highly recommend new horizons and Matt.
Dan Tyson
I have had Matt provide a few services from a septic tank plumbing issue, a leaking water tank, a new boiler pump, a new mini-split heat pump system, and the repair of an old AC unit. He is always very responsive, knowledgeable and doesn’t try to sell me something i don’t need. Thanks Matt!!!
Sandy Turner :: Bloomfield NY
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